Spring 2025
INDENG 151 01 - LEC 01
Service Operations Design and Analysis
Huiwen Jia, Grace He
Class #:31684
Units: 3
Instruction Mode:
In-Person Instruction
Offered through
Industrial Engineering and Operations Research
Current Enrollment
Total Open Seats:
17
Enrolled: 28
Waitlisted: 0
Capacity: 45
Waitlist Max: 15
Open Reserved Seats:
6 unreserved seats
8 reserved for Operations Research and Management Science Majors with 5 or more Terms in Attendance`
3 reserved for Industrial Engineering and Operations Research Majors with 5 or more Terms in Attendance or Transfer students in their first term at Berkeley
Hours & Workload
6 hours of outside work hours per week, and 3 hours of instructor presentation of course materials per week.
Final Exam
FRI, MAY 16TH
03:00 pm - 06:00 pm
Etcheverry 3106
Course Catalog Description
This course is concerned with improving processes and designing facilities for service businesses such as banks, health care organizations, telephone call centers, restaurants, and transportation providers. Major topics in the course include design of service processes, layout and location of service facilities, demand forecasting, demand management, employee scheduling, service quality management, and capacity planning.
Class Notes
Prerequisites: IND ENG 162 and IND ENG 173.
Students are expected to have taken both IndEng 162 and 173, though they can be taken concurrently with IndEng 151
Students are expected to have taken both IndEng 162 and 173, though they can be taken concurrently with IndEng 151
Rules & Requirements
Repeat Rules
Course is not repeatable for credit.
Reserved Seats
Reserved Seating For This Term
Current Enrollment
Open Reserved Seats:
6 unreserved seats
8 reserved for Operations Research and Management Science Majors with 5 or more Terms in Attendance`
3 reserved for Industrial Engineering and Operations Research Majors with 5 or more Terms in Attendance or Transfer students in their first term at Berkeley
Terms in Attendance:
Undergraduate Classifications Information
Textbooks & Materials
See class syllabus or https://calstudentstore.berkeley.edu/textbooks for the most current information.
Guide to Open, Free, & Affordable Course Materials
Associated Sections
None